Debt Collections Specialist

We have an exciting day shift opportunity available for a Debt Collections Specialist. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment upon commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

The Role

The Debt Collection Specialist is responsible for proactively contacting customers regarding overdue accounts, maintaining accurate records of communications and repayment arrangements, and working collaboratively with internal teams to resolve account issues. The role aims to recover outstanding debts while maintaining professional and respectful communication with customers, ensuring compliance with company procedures and supporting positive customer relationships.

Key Responsibilities 

• Contact customers by phone, email, and mail regarding overdue accounts and clearly communicate the agreed terms.
• Maintain accurate records of all communications, promise dates, and repayment plans.
• Ensure customer details are up to date and update records if necessary.
• Escalate any disputes to the relevant manager and coordinate with the operations team on outstanding works in order to meet the customer’s expectations and secure payment for work completed within agreed terms.
• Negotiate payment plans or settlements to recover debt.
• Identify risk debt and escalate to a debt collection agency after final attempts have been unsuccessful.
• Prepare customer account reconciliation statements upon request.
• Email invoices and other compliance documents as required.

Your Qualifications

• 5+ years of debt collection experience working in a similar industry
• Construction or Service-based (Electrical/Mechanical) industry
• Experience using ERP system is beneficial
• Demonstrated ability to follow instructions
• Organised and able to achieve deadlines
• Excellent verbal communication skills, particularly the ability to listen
• Proven attention to detail

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.