Information Technology

L2 Systems Engineer

We have an exciting opportunity for an experienced L2 Systems Engineer to work night shifts at our Ortigas office. You must have a strong internet connection as we are home-based for the duration of the pandemic, with opportunities for permanently WFH.

When you join Yempo, you’ll receive the following benefits: 

  • Highly competitive salary – paid weekly! 
  • HMO enrollment on commencement, additional dependents added each year of service 
  • 20 vacation days per year; 7 sick days 
  • Annual performance bonus and incentives 
  • Annual salary reviews and increases 
  • Free cooked rice, snacks, and hot drinks 
  • Company polo shirts provided 
  • Fantastic and cheerful open-plan work environment 
  • Prestigious clients and highly professional and friendly co-workers 

Our Client

In this position, you will be assigned to our client located in Los Angeles, California. A fast-growing Managed Services Provider focused on the SMB market where employees love technology, are self-motivated, and like to help people solve their IT challenges. 

This person will provide support to end-users and manage the maintenance and security of multiple environments. You will provide the highest levels of support to ensure the availability, reliability, integrity, and efficient operation of the systems that support the enterprise applications. 

Your Responsibilities 

  • Education / Development  
    • Maintain knowledge of current industry-standard operating systems and major software including SaaS applications 
    • Lead the research and evaluation of new network/security technologies from vendors 
    • Assist in the development of network/security policies, standards, guidelines, and procedures relevant to IT infrastructure 
    • Maintains in-depth up-to-date knowledge of standards, guidelines, industry trends, and best practices for the networking discipline, including LAN, WAN, Wireless, Data Center networking, and interconnection 
    • Drive improvements in network process, efficiency, and standardization 
    • Contribute to the development and analysis of network designs and protocols including prototyping and assessment 
  • Implementation  
    • Plan and develop specifications for complex network/security architecture for company information and network systems/applications 
    • Perform and manage large network design upgrades and hardware reconfigurations 
    • Participate in security architecture planning, testing, and implementation 
    • Design, develop, analyze, troubleshoot, and document computer networks and infrastructure 
    • Facilitate major network projects to support capacity growth, upgrades and new products/features, and integrations 
  • Maintenance  
    • Support and perform audits of enterprise network infrastructure including all hardware, software, server operating systems, and communications equipment configurations 
    • Proactively identify, analyze, and resolve network and system problems 
    • Develop and provide reports on network performance and utilization to management 
    • Deploy configuration changes to devices in core and distribution layers while communicating with management to minimize downtime 
    • Provide expertise in the current network topologies, protocols, equipment, and utilize state-of-the-art network management tools for monitoring, collecting, analyzing, and reporting system performance data 
    • Maintain Windows, Mac, and mixed platform infrastructure and all running services 
    • Evaluate current network systems; recommend changes in maintenance and network standards; train support personnel on the conversion and implementation of new systems 
    • Ensure compliance with change control processes and adherence to standards 
  • Support 
    • Support network server environment, ensure network backup and security systems are operative, and enforce network security policies 
    • Collaborate with the network support team to identify and troubleshoot recurring platform problems 
    • Serve as a high-level technical resource on large scale network/security issues 
    • Perform advanced level troubleshooting to network usage and computer peripherals and provide support to System Admin and Help Desk technicians as needed 
    • Participate in the diagnosis, isolation, and resolution of network problems 
    • Identify and document the root cause of potential issues in the production environment and recommend potential solutions 

Your Background 

  • 4-6 years of experience providing high-level technical support remotely to managed services customers 
  • Strong analytical skills. Must be able to think outside the box 
  • Leadership skills during technical troubleshooting triage 
  • Excellent English communication skills both verbal and written. Must be able to communicate at all organizational levels 
  • Stellar customer services skills; has a keen eye for detail, meticulous documentation, and the ability to work independently when assigned 
  • Experience in NOC 
  • Understanding of support tools used by Managed Service Providers, techniques, and how technology is used to provide IT services 
  • Amendable to work on night shift and on weekends as per business needs 

Notable Technical Skills 

  • All Microsoft Server and Desktop operating systems 
  • MacOS management and support 
  • PSA & RMM Tools: ConnectWise or Autotask 
  • Solid understanding of internetworking and TCP/IP troubleshooting, QoS, TLS/SSL protocols, X.509 Certs, SMTP, Netflow, etc. 
  • Ability to support and troubleshoot issues with technologies, including but not limited to: 
    • Network Infrastructure: data center-class firewalls (ASA, Palo Alto, Fortigate), Network shares/resources, printers, DNS, DHCP 
    • System Infrastructure: File Servers, Application Server, Virtual (HyperV, VMware, Azure, OpenStack), On-Premise servers, Domain Controller, Active Directory, GPO; remote desktops, Windows server 2008, 2012, 2016; MacOS management and support 
    • Mail servers: MS Exchange 2010, 2013, Office365, G-Suite; administration of user accounts and licenses 
    • Backup systems: Datto, Egnyte, Veeam, Azure cloud backup solutions, StorageCraft, etc. 
    • Security architecture design with knowledge of Access Control, Intrusion Detection and Prevention Systems, Remote Network Access, Anti-Virus and Anti-Spam (AV/AS), Email and Messaging Security 
  • Understanding of security concepts like firewalls rules, CVE’s DDOS protection 
  • Knowledge of networking aspects in Cloud environments (SaaS hosted in AWS/Azure, etc.) 
  • Experience with networking systems protocols, software, and technologies including routers, switches, load balancers, and WAN/LANs in a distributed environment 
  • Virtualization technologies both networking and computer 

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