Information Technology

Application Support Engineer

We have an exciting opportunity for an experienced Application Support Engineer to work the day shift. We are offering a SIGNING BONUS to the successful candidate!

We currently offer work-from-home (WFH) arrangements, until the quarantine is fully lifted and we are ready to move back to our office in Makati. You must be WFH-capable with a strong internet connection. We will provide the work equipment upon commencement.

When you join Yempo, you’ll receive the following fantastic benefits:

  • Highly competitive salary – paid weekly!
  • HMO enrollment on commencement
  • HMO dependent added for each year of service
  • 20 vacation days and 7 sick days per year
  • Annual performance bonus and incentives
  • Annual salary reviews and increases
  • Free cooked rice, snacks, and hot drinks
  • Company polo shirts
  • Bright and cheerful, open-plan work environment
  • Working with prestigious clients, and highly professional and friendly co-workers

Our Client

In this position, you will be assigned to our client, a developing global company located in Sydney providing port logistics solutions. They are a world leader in developing innovative solutions for the global port community and maintain a suite of tailored and integrated products to help streamline operations, enhance efficiency and optimize productivity throughout the supply chain.

Their customers include shipping lines, port and terminal operators, freight forwarders, customs brokers, 3PLs, trucking companies, rail operators, importers, and exporters.

They are passionate about people like you! They take time to hire the right people, invest in their development and growth, offer opportunities for career advancement, and understand the importance of creating an engaging and fun work environment. They are a values-driven organization that understands that all good relationships are based on mutual respect and understanding.

Your Responsibilities

 In this role, you are expected to:

  • Resolve issues escalated by the Level1/Level2 Service Desk and assist during critical incidents
  • Understand the platform architecture and application framework, and be subject matter expert on all client’s products and services
  • Understand complex product configurations and their use in solving business challenges
  • Use problem management and root cause analysis to identify permanent solutions to problems and reduce their number and duration
  • Handle data modifications and batch operations on behalf of customers
  • Handle the configuration of new features and/or config changes on behalf of customers
  • Participate in reviewing requirements for software enhancements and new projects
  • Act as a mediator between the Service Desk, Product Managers, Business Analysts and Developers
  • Participate in product maintenance and project release meetings on behalf of Service Delivery and provide training to the Service Desk and Systems teams
  • Ensure availability, performance, and resilience at the application layer for all customers
  • Use trend analysis and customer feedback to proactively identify improvements to applications and services and enhance end-user or support experience
  • Contribute to internal and external product documentation
  • Adhere to the individual, team, and department KPIs that are set by management
  • Perform other duties as directed from time to time

Your Background

To qualify for this role, you are required to have:

  • A degree or equivalent experience in Computer Science
  • A minimum of 3 years experience in a similar role
  • Strong experience with or in:
    • Web-based applications and environments
    • a Linux-based environment
    • SQL queries
    • Languages such as Bash, PowerShell, Javascript, Python, Perl
  • Understanding of the ITIL processes
  • Understanding of the software development lifecycle process
  • The strong ability to identify, analyze, and solve business and operational problems
  • An eye for detail and a sense of urgency
  • Strong analytical and conceptual skills
  • A drive for process with the desire to improve at all levels
  • Good English communication skills, both oral and written

It is also desired that you have experience with or in:

  • XML EDI or B2B messaging technologies
  • Programming/software development
  • Azure or Amazon AWS
  • Configuration management and automated deployment tools


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