Customer Service Representative

We have an exciting midshift opportunity available for a Customer Service Representative. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Manage a busy inbox, processing sales orders, quotations, and other queries.
• Respond to customer queries in a timely and accurate manner, via phone, email, or live chat.
• Answer incoming telephone calls/enquiries and live chat (our target is to answer over 90% of incoming calls in less than 2 seconds!)
• Build sustainable relationships and engage clients by going the extra mile.
• Meet response time expectations for colleagues and customers (we’re all about speed of response).
• Handle challenges, provide appropriate solutions and alternatives within set time limits; follow up to ensure resolution. Keep records of client interactions, process client accounts and file documents.
• Spot opportunities to upsell products when they arise.
• Follow communication procedures, processes, and systems.
• Identify client needs and help clients use specific features on our web portal.
• Share client feedback and insights with Account Managers and other relevant team members.
• Ensure all outbound communications are always on brand.
• Attend and collaborate in department and company meetings.
• Support and participate in our continuous improvement programme.

Qualifications

• Bachelor’s degree in any field (or equivalent work experience).
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette, active listening, and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.