Debt Collections Specialist

We have an exciting mid-shift opportunity available for a Debt Collections Specialist. Work from home or the office – you choose! 

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment upon commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

The Role  

The Debt Collections Specialist/ Credit Control should be results-driven and detail-oriented, who will ensure a timely debt collection. The ideal candidate will balance strong negotiation skills with excellent customer service to maintain healthy cash flow. 

Your Responsibilities and Background  

• Credit Control Expectations  

• Monitor and manage customer accounts to ensure timely payments.  

• Contact customers via phone and email to follow up on overdue invoices.  

• Any billing discrepancies stated by customers forward onto your line manager.  

• Maintain accurate records of all collection activities by updating a report that is provided.  

• Provide regular updates to management.  

• Comply with the Organization’s Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.   

Your Qualifications  

• Experience in invoices, debt collecting and speaking with customers. 

• Strong communication and negotiation skills.  

• Target-driven and results-oriented  

• Good organizational and time management skills.  

• Proficient in MS Office (especially Excel)  

• Preferably with experience using Sage 

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.