Dynamics 365 Consultant

We have an exciting dayshift opportunity for a Dynamics 365 Consultant. Work from home or the office — you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Our Client

In this position, you will be assigned to our client located in Melbourne. They are primarily focused on meeting the needs of businesses and individuals within them through a collaborative approach to financial services. They pride on an integrated service offering, giving peace of mind that comes with knowing financial and lifestyle goals are being worked on

Your Responsibilities:

The position of D365 Consultant is responsible for delivering Dynamics 365 and Power Platform solutions to a wide range of clients in diverse industry verticals. The role involves liaising between the client and the team to understand and deliver services to meet clients’ business goals.

Customer Service:

• Proactively resolve client queries or complaints; or report these to management and work together on developing strategies for improvement.

Project Collaboration:

• Participate (as required) in project status meetings, stand-ups, and other client meetings
• Communicate any identified project risks to the Project Manager
• Promptly communicate to the Project Manager any issues that need to be formally communicated to the client

Business Analysis:

• Contribute to backlog refinement, including backlog estimation of story points and effort, peer review of estimations, development of Epics, Features and User Stories
• Either independently or in collaboration with the Solution Architect, identify appropriate solutions to meet customer needs
• Liaise between clients, and ensuring professional communication and delivery of needs in a timely manner

Service Desk

• Actively resolve and manage assigned service desk tickets
• Liaise with the Service Delivery Manager and clients to update the status of tickets
• Undertake and complete small projects (<30 hours) raised via the service desk

Technical Requirements:

• Deep understanding of Dynamics 365 with a focus on Sales, Marketing, Customer Service and Field Service applications
• Advanced skills in writing Plugins, Workflows C#, JavaScript, HTML/CSS, SQL and ASP .NET
• Deep understanding of Power Platform (Power Automate, Power BI, Power Apps, Power Portal)
• Knowledge and configuration of Microsoft and 3rd party applications (ClickDimensions, AdobeSign, Tibco Scribe, etc)
• Configure CRM connectors/integration to support data flows between various systems
• Experience in Microsoft SQL Server and SQL development skills
• Deployment of solutions from one environment to another
• Identification of technical risk for deployments
• Sound solution design incorporating low code/no code and utilising out of the box functionality as much as possible
• Strong experience in developing and integrating third party Application Program Interfaces (APIs)
• Strong experience in any other programming languages such as C#, JavaScript, React, .NET, Python,

Your Background:

• Bachelor’s degree in IT / Business related discipline
• at least 5 years experience in Dynamics 365 configuration and technical consultant
• Proficient in the use of MS Office applications including Word, PowerPoint, Excel, Project and Visio.
• Excellent written and verbal communication skills.
• Ability to develop high-quality documentation.
• Excellent stakeholder management skills.
• Ability to work autonomously and as part of a team
• Proficient in the use of Azure DevOps

Nice to Have:

• Microsoft certifications (PL-200, MB-210, MB-230, MB-220, MB-240)

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.