Information Technology

Product Support Engineer

We have an exciting opportunity available for an experienced Product Support Engineer. You must be WFH capable with strong internet connection as we are home-based for the duration of the pandemic.

When you join Yempo, you’ll receive the following fantastic benefits:

  • Highly competitive salary – paid weekly!
  • HMO enrollment on commencement
  • Additional HMO dependents added each year of service
  • 20 vacation days per year; 7 sick days
  • Annual performance bonus and incentives
  • Annual salary reviews and increases
  • Free cooked rice, snacks and hot drinks
  • Company polo shirts provided
  • Fantastic bright and cheerful open-plan work environment
  • Prestigious clients and highly professional and friendly co-workers

Our Client

In this position you will be assigned to our client, a Sydney based company providing global port logistics solutions.  They develop and maintain a suite of tailored and integrated products to help streamline operations, enhance efficiency and optimise productivity throughout the supply chain. Their customers include shipping lines, port and terminal operators, freight forwarders, customs brokers, 3PLs, trucking companies, rail operators, importers and exporters.

Our client is passionate about people (you!). They take time to hire the right people, invest in their development and growth, offer opportunities for career advancement, and understand the importance of creating an engaging and fun work environment. They are a values-driven organization that understands that all good relationships are based on mutual respect and understanding.

Your Responsibilities

The Product Support Engineer is responsible for the resolution of application and systems issues that arise across the business. Using their application support skills they will assist our Customer Service, Product, Delivery and Development teams during critical incidents and act as a mediator for new project releases. Required to understand our complex range of product configurations, they will use their expertise to review requirements for software enhancements and work with the latest technologies to create and identify permanent solutions to problems and reduce their number and duration. Customers will also rely on them to provide detailed understanding of how the client’s products can be best used in their businesses.

Why join us

You would be able to gain knowledge on AWS, cloud computing, cross training and ability to diversify knowledge across different products

Your Background

Essential Skills

  • 3+ years of experience in similar role
  • Experience working with a Linux based environment and Shell Scripting.
  • Understanding of ITIL processes.
  • Strong experience with SQL and Unix Shell queries.
  • Knowledge of XML EDI messaging desired.
  • Strong ability to identify, analyze and solve business and operational problems.
  • EDI or B2B messaging technologies.
  • Experience with software testing methodologies
  • Experience with Azure or Amazon AWS.
  • Experience with Web-based applications and environments

Desirable Skills

Have experience using tools such as Datadog, Grafana, Jira

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