Sales Administrator

We have an exciting Manila-based opportunity available for a Sales Administrator to work on mid-shifts. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

The Role

As a Sales Administrator, the role is to display exceptional customer service skills and support customers with any enquiries, process all sales orders, quotations/customer queries in accordance with the agreed SLAs. This will also help support the sales team with administrative tasks, including supporting the customer service team with all processing to free up their load.

Your Responsibilities and Background

• Being active in the ‘sales’ inbox with any processes that need completing or any customer queries that need responding to.
• Providing Sales team with any support they require. Including any admin tasks that can free up their time.
• Constantly educating customers about client’s account and resources.
• Providing end-users with details of their nearest distributor.
• Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
• Owning the customer interaction and doing what it takes to make it a remarkable experience.
• Continually identifying where you can improve your personal skills, learning every day, and embracing new technology as it develops.
• Keeping customers informed about their orders.
• Support customer service with any administrative tasks such as raising orders, creating quotes/price lists, pulling reports, meeting follow-up etc.
• Be willing and flexible to complete any task that comes; improving a customers’ experience or freeing up other colleagues’ time.

Disclaimer for salary ranges. Yempo provides an indicative range of salaries that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.