Sales Support Administrator

We have an exciting mid-shift opportunity available for Sales Support Administrator. Work from home or the office – you choose! 

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment upon commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Your Responsibilities and Background  

• Being responsible for handling incoming sales enquiries from other team members. Processing to a high level of accuracy. 

• Support order fulfilment and logistics by ensuring shipment information, customer requirements and documentation are accurately recorded and communicated, proactively highlighting potential delays or issues to the relevant team members. 

• Prioritise incoming quotation requests and target a 5-minute turnaround for standard enquiries where all required information, pricing and product data are available. Any enquiry that cannot be completed within this timeframe should be acknowledged and escalated where appropriate. 

• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members. 

• Support the quotation follow-up process, ensuring outstanding quotations are identified, appropriately followed up or escalated to the responsible salesperson. 

• Maintain a high standard of CRM data accuracy, ensuring quotations, customer feedback, opportunities, machine population, customer classifications and relevant commercial information are recorded accurately and promptly. Proactively identify missing or inaccurate data and work with the sales team to improve account records. 

• Process sales orders accurately and promptly, ensuring all customer, product, pricing and delivery information is correct and in line with company procedures. 

• Act as an extension of the EU Reseller Commercial Team, providing proactive administrative 

• support that enables customer-facing salespeople to maximise their time on customer engagement and revenue-generating activity. 

• Manage competing requests from multiple team members, prioritising activity based on customer urgency and commercial importance and escalating conflicting priorities where required  

• Comply with the Organization’s Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.   

Your Qualifications  

• Excellent written and spoken English. 

• B2B sales administration experience. 

• Excellent organizational and time-management skills. 

• Ability to work effectively within a fast-paced sales environment. 

• Strong Excel and Microsoft Office capability. 

• Experience using CRM and/or ERP systems (Netsuite/ SalesForce) 

• Ability to manage multiple requests and competing priorities. 

• Confident communicating with customers and colleagues. 

• Comfortable working independently and remotely. 

• Experience processing quotations and/or sales orders. 

• Comfortable working UK business hours from the Philippines. 

 Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.