We have an exciting opportunity available for a Systems Engineer working nightshifts in our Manila office. You must be WFH capable with strong internet connection as we are home based for the duration of the pandemic.
When you join Yempo, you’ll receive the following fantastic benefits:
- Highly competitive salary – paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonus and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts provided
- Fantastic bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers
Our Client
In this position, you will be assigned to our client based in the US, an IT consulting firm (Managed Service Partner) located in Manhattan focusing on NYC-based small and medium businesses.
Your Responsibilities
- Offer support for resolving desktop and server systems’ hardware, software, and connectivity issues
- Handle escalated tickets, promptly respond to incoming phone calls, and manage email tickets
- Actively respond to alerts from our Remote Management application
- Efficiently manage your ticket queue and schedule, adhering to SLA targets
- Consistently meet or exceed your KPI goals
- Delivering exceptional white-glove customer service and maintaining positive customer relationships
- Participate in on-call rotation duties
Your Background
- Minimum of 3 years’ experience in a similar role or 2 years’ experience in Managed Services (MSP)
- Proficient in troubleshooting Windows 10 & 11, along with a strong understanding of MacOS troubleshooting
- Hands-on experience in maintaining and troubleshooting Windows 2016 to 2022 servers
- Demonstrable expertise in administering Jump Cloud’s Directory-as-a-Service and Microsoft Azure, with the ability to manage identities, systems, access controls, and resources efficiently in a cloud environment
- Proficiency in Office365, GSuite, and other typical business SaaS applications
- Deep understanding of all Microsoft Office Suites
- Proficient in VPN connectivity troubleshooting and configuration
- Advance knowledge of Active Directory and IPv4 and IPv6 technologies
- Expertise in network troubleshooting and security software, like Anti-virus, Anti-SPAM, and Anti-Spyware
- Relevant industry certifications (A+, Network+, Security+, MCP/MCITP/MCSE) are a plus
- Outstanding verbal and written communication skills
- Excellent teamwork abilities
- Proficient in use of AI resources
- Customer-centric attitude with a willingness to learn and grow