Virtual Assistant

We have an exciting midshift opportunity available for a Virtual Assistant. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Your Responsibilities

The Virtual Assistant will provide comprehensive administrative and operational support across various business functions. This role requires a proactive, organized, and tech-savvy individual who can manage multiple tasks efficiently while maintaining a high level of professionalism. Training will be provided for specialized tasks, and experience with tools such as Shopify or Xero will be considered an advantage.

Administrative Support

• Organize and schedule meetings
• Manage calendars and coordinate appointments
• Prepare reports, documents, and other administrative materials
• Perform general administrative duties such as data entry, file management, record keeping, and handling email correspondence

Automation & AI Support

• Work with automation tools and AI platforms to improve workflow efficiency
• Assist in setting up and maintaining automated processes

Customer Service

• Handle inbound phone calls and customer inquiries
• Provide support and resolve basic customer concerns in a timely manner

Sales & E-commerce Support

• Assist with sales-related tasks
• Support activities on e-commerce platforms (e.g., Shopify); experience preferred but not required

Research

• Conduct online research as needed
• Compile, analyze, and present findings to support business decisions

Basic Accounting Support

• Perform simple accounting and bookkeeping tasks
• Training will be provided; prior accounting experience not required
• Familiarity with Xero software is preferred but not essential

Qualifications

• Strong organizational and multitasking skills
• Good verbal and written communication abilities
• Tech-savvy and comfortable learning new tools and systems
• Customer service experience is an advantage
• Ability to work independently and manage time effectively

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.